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Cougar
Automation Delivers Great Service - It's Official
Cougar
Automation have just been named as winners of the Manufacturing/Engineering
section of the Management
Today Unisys Service Excellence Awards 2005. Cougar Automation received
their award from Alwyn Welch, Managing Director of Unisys, at the Service
Excellence Awards Ceremony at London’s Landmark Hotel.
Commenting on their success, Cougar Automation Managing Director said ‘This is
a fantastic achievement for us. For some time now our core strategy has been
based on delivering better
and better service to our customers. This award clearly demonstrates that we are
achieving this. It is a great tribute to all of our people that we have won this
national award in competition with multi-national companies’.
‘We used to think better technology was the key to our success,’ says
Hutchinson, ‘but now we know that it’s the attitude of our people. We
can’t easily differentiate ourselves by the technological expertise of our
people, but we can through the service they deliver.’
Following a detailed on site assessment of Cougar Automation, the Service
Excellence Awards judges noted ‘a powerful sense of engagement from the people
at Cougar Automation’ and that ‘the emphasis is on providing what the
customer really wants.’ In conclusion the judges commented that Cougar
Automation’s ‘differentiator is in the relationships they build with their
customers as well as with the workforce.’
In its 10th anniversary year, the Service Excellence Awards aim to identify and
recognise those organisations operating in the UK, which are the industry
leaders at serving customers. The awards take a broad perspective of service
excellence, considering it to be everything an organisation does to win, satisfy
and retain customers. The assessment takes into account Customer Intelligence,
Operational Effectiveness, Engaging People, Leadership & Values, and finally
Organisational Agility.
The Management Today Unisys Service Excellence Awards are organised by Unisys in
association with Management Today magazine. Unisys is a worldwide information
technology services and solutions company. Management Today is the UK’s
leading business magazine with a monthly circulation of over 90,000 copies and a
readership of just under 120,000 senior and middle managers.
www.serviceexcellenceawards.com
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