What do we do?
We offer industrial automation support (PLC, SCADA, HMI etc) 24
hours a day 7 days a week. Unlike many support services we are
not tied to any particular manufacturer and can offer full
system and application support. We are able to rectify problems
from field instrumentation to management execution systems and
everything in between.
We have a dedicated team which means that we can guarantee
response times to our customers; ensure that Cats (the name for
our people) who respond are skilled and trained at fault finding
and getting systems up and running quickly; and finally it
avoids any impact on our planned project work.
We have a hotline number which connects to a professional call
centre who will then ensure the on-call engineer(s) contact you
promptly. In this way we can guarantee that someone who
understands your problem will always be available and not
engaged on other project work.
Our pricing structure is very simple, you pay a modest annual
fee to guarantee our availability then simply pay an hourly rate
when you need us.
We are also able to offer proactive support services alongside
emergency response to reduce the risk and impact of a failure
Why use us?
What makes Cougar Automation different is our commitment to
success though service excellence. Here at Cougar Automation we
are passionate about delivering service and value to our
customers. This passion for service is why we have been
providing automation support to many diverse industries
including Water, Petro Chem., FMCG, Food & Beverage,
Pharmaceutical and Utilities since 2000.
With Cougar Support you get:-
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Full application and system support.
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Customised services to meet your requirements.
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A fast response.
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Remote support.
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Engineers working with your team.
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Preventative maintenance.
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Experienced engineers who care about resolving your problems.
Need help now?
If you don’t have a contract with us but need assistance now we
will always do our best to help. Call us on our
hotline number:
0844 844 1303 to speak to an
engineer.
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