For our customers to consistently rate our service as 10 out of 10.
For our “Cats” (what we call ourselves) to be happy and fulfilled.
To maximise the value we deliver by eliminating all waste.
With six offices across the UK all of our work is delivered by local, highly qualified project teams who sit together, work together and deliver for designated clients–allowing us to deliver a personal and in-depth service. The result of this is a real sense of team spirit and commitment which delivers a superior customer service, backed up by the constant positive feedback that we systematically gather for every project.
As one of the largest independent Control System Integrators in the UK we have all of the business systems, accreditations and financial strength necessary to effectively service and exceed the expectations of our corporate clients. We have extensive experience of all the major SCADA and PLC platforms - as well as many specialist or more niche programmable devices - and this pool of knowledge can be leveraged by any individual engineer or project team.
This unique combination means that we offer the capacity and professionalism of a large contractor whilst also excelling in delivering the highest quality service, flexibility and responsiveness of your favourite local independent.
1990 — Cougar Automation begins trading out of its founder’s home in Hampshire.
2000 — Dedicated 24/7 Support Team is set up to provide emergency support to keep your plant up and running whenever you have a problem.
2003 — Win RoSPA Gold Award for the first time in recognition of outstanding commitment to health and safety.
2004 — We establish our vision to deliver 10/10 level of customer service established.
2005 — Second office opens in Yorkshire; we win the Service Excellence Award for delivering great service; form Total Automation and Power (TAP) joint venture to deliver integrated automation, panel and MCC design-and-build services.
2007 — We win the Customer Experience Award in recognition of delivering outstanding customer service.
2008 — We feature in the Sunday Times 100 Best Companies list for the first time; Our third office opens serving customers in the Midlands.
2010 — Fourth office opens in the South West.
2011 — Fifth office opens to serve the North West of England.
2015 – Our unique work environment is featured on BBC Radio 4’s Money Box programme and BBC Breakfast TV; we are the subject of a CIPD case study into HR best practice; sixth office opens in Kent.
2016 – Establish Cyber Security for ICS service.