All of us at Cougar are dedicated to providing you with superior customer service. It’s so important to us that we survey clients after every project — even the clients we have worked with for years — to ensure we are keeping to our high standards.
Here are a few of the comments we’ve received over the past year:
"The project was very well delivered from Tender stage through to delivery. The Engineer on site (M Bunten) was very knowledgeable, pro-active and efficient."
"Thanks to Dave Burnley and Gary Owen for a job well done. For a slightly challenging job, it all went extremely smoothly; the site is running well and has needed minimal tweaks, and it all got done with good relationships and good humour."
"You have partnered with a capable panel builder who was accommodating and easy to work with, so a definite benefit to using Cougar."
"Excellent Comms throughout, documentation issued in a timely manor and excellent FAT, with only very minor modifications required."
"Really well run project with very good collaboration and outcomes."
"[Michal and Andy's] work ethic is exceptional. We had a very limited time frame in which to perform this software change and test the system. This meant working extremely long hours, well into the night, and they both did so unquestioningly and with great professionalism. Nothing is too much trouble and their willingness to complete a job successfully is a credit to them and Cougar."
"Thank you so much for you effort. We're satisfied with your great result."
"The software engineer assigned to the project was excellent and a credit to TAP."
"Great responsiveness, and quickly resolved our long-running issue."
"Documentation for all modifications was excellent."
"Geoff Parkin, who did the onsite commissioning, was excellent and was a big reason why the projects went so well. I would be happy to use Cougar again and have recommended so to other departments..."
"It was greatly appreciated when TAP ... stepped-in to deliver the works. ... It was a pleasure working closely with Blair -- he is a credit to the company."
"The project was delivered professionally/on time and to budget. Cougar were helpful and approachable; they picked up additional tasks without issue. Project planning and design were done to a good standard."
"The project ran extremely smooth and was well executed. Good communication was always maintained and commissioning was well planned. ... Good company to deal with."
"Excellent service and support. Special mention for Alex Wilson who was outstanding as our project engineer.
"Daniel is an excellent software engineer and provides excellent technical support."
"...support received was great and flexibility of configuration engineer second to none. Great response to our requirements, yet again..."
"The Project team worked hard to deliver the project on time and within budget. The attitude, knowledge and experience of Cougar personnel has increased the confidence of [our] operating team."
"Well done. We are impressed with all aspects of the project."
"Keep up the good work that you have been delivering along the way."
"The support provided by Cougar Automation on a complex and changing Project was most appreciated."
"...the work was undertaken very quickly, professionally and successfully. Happy customer (from both the Ops, Engineering and Project Management sides of the business)."
"Ashleigh Catt handled this off-the-cuff project extremely well with very few issues once on site. I cannot praise this engineer enough."
"... I have never had a problem with the system installed here or the support that I have been able to access ..."
"It’s very difficult to see how the project could have been managed better."
"I am happy with the prompt and professional way this project was delivered. Another great delivery from Cougar."
"Brian is a true gentleman who gives his full attention to the job. I hope to work with him again in the future."
"The scheme went very well overall, and your part on the software aided to that. Using the software engineer that was familiar with the site went also a long way with his understanding."
"The flexibility and expertise of your team is very much appreciated. I look forward to working with you on future projects."
"Hoping to continue to use Cougar for the follow on parts of the ... project and hope that other expertise within the Company will also be of benefit going forward.
"Carsten is very knowledgeable and easy to work with, and has been able to change the code to achieve what I wanted, gaining a knowledge of how the process needs to work. It is good to work with him. I have faith in his abilities and trust him to be able to achieve the objectives, whatever they may be."
"Great flexible approach and achieved our desired outcome."
"... the project was delivered in the timescales required and with a very professional attitude. Communication was always upheld and documentation was comprehensive and delivered on time."
The project team from TAP were excellent in managing a difficult project. Throughout the project, the team ...were able to gain credibility on the solution which had never been implemented before. Post handover, the team have received complementary feedback on the implementation of this system ..."
"... Richard and Stuart have been professional, courteous, knowledgeable and responsive. I am very much looking forward to working with you on the main schemes when awarded. "
"... we are very happy with the work made by TAP and also the availabilty to be on site to solve the different problems we had."