All of us at Cougar are dedicated to providing you with superior customer service. It’s so important to us that we survey clients after every project — even the clients we have worked with for years — to ensure we are keeping to our high standards.
Here are a few of the comments we’ve received over the past year:
"... I have never had a problem with the system installed here or the support that I have been able to access ..."
"It’s very difficult to see how the project could have been managed better."
"I am happy with the prompt and professional way this project was delivered. Another great delivery from Cougar."
"Brian is a true gentleman who gives his full attention to the job. I hope to work with him again in the future."
"The scheme went very well overall, and your part on the software aided to that. Using the software engineer that was familiar with the site went also a long way with his understanding."
"The flexibility and expertise of your team is very much appreciated. I look forward to working with you on future projects."
"Hoping to continue to use Cougar for the follow on parts of the ... project and hope that other expertise within the Company will also be of benefit going forward.
"Carsten is very knowledgeable and easy to work with, and has been able to change the code to achieve what I wanted, gaining a knowledge of how the process needs to work. It is good to work with him. I have faith in his abilities and trust him to be able to achieve the objectives, whatever they may be."
"Great flexible approach and achieved our desired outcome."
"... the project was delivered in the timescales required and with a very professional attitude. Communication was always upheld and documentation was comprehensive and delivered on time."
The project team from TAP were excellent in managing a difficult project. Throughout the project, the team ...were able to gain credibility on the solution which had never been implemented before. Post handover, the team have received complementary feedback on the implementation of this system ..."
"... Richard and Stuart have been professional, courteous, knowledgeable and responsive. I am very much looking forward to working with you on the main schemes when awarded. "
"... we are very happy with the work made by TAP and also the availabilty to be on site to solve the different problems we had."
"Very impressed with the project team, a great outcome. The project was considered a great success in terms of quality, time and cost. This success can be directly attributed to the expertise of Anthony, Chris and Martin. The Oil Plant now has a very good control system and a stable process. The team's work has made a huge impact to the operation of the oil plant. The quality of the panels manufactured by TCS were of a very high standard."
"I can't think of anything that needs changing. I was extremely happy with the service I received from Cougar. I would be very happy to have Cougar working on any job/project that I am involved with"
"The team developed, installed and tested the system with total confidence. It's been a pleasure to work along side Cougar. I look forward to the next project/ work to be done here."
"Great service and patient with the processes needed to obtain verified code. You are always ... aware of the process implications or the possibility that not fully understanding either coding or automated control systems will directly affect the quality of the product we produce. TAP will always be in contention for projects I have involvement with in future."
"The flexibility and knowledge of Carsten was fantastic. His ability to work alongside operational staff and our process engineers seamlessly has been key to the significant improvement."
"TAP is a company that are professional and will work with you to produce a cost-effective solution. They also have H&S-conscious working practices, and are always happy to be challenged, with any issues discussed rationally."
"The service we receive is A1. The help is always great to any problem."
"Yet again, Cougar have helped me out at a time of difficulty. Thank you."
"... have recommended Cougar, which is the best compliment I can give."
"Difficult to see how this project could have been improved. Excellent service as usual."
"Working with Andy Rapacz was a good experience; professional, also fun. I look forward to the next project."
"First-rate performance that catered for flexibility on a project that was very difficult to schedule during the build process. Great support in developing temporary running software that was a great help during extended build times."
"Job well done and look forward working with Cougar in the future."
"Thanks for the extra support on getting the Modbus input into ICONICS"
"Good communication, quick response to questions and proactive support have been consistent thoughout with the Cougar team."
"The prompt quotation and understanding of the penstock weir modification on the PLC was a big help at the end of the scheme. Site commissioning was done for this when we asked. All great."
"A pleasure to work with James and Michal. They picked up the specification and understood the project very quickly, delivering a factory-ready package in two weeks. Then Michal gallantly supported the installation in our factory in Korea, helping to track down wiring issues and tidying up the project code as the system took shape."
"Project went very well and was successful. Professional attitude throughout and flexible when project details varied to suit site requirements."
"Throughout the project, Cougar have continued to exceed our expectations. They have worked closely with our team at all times ensuring delivery of the project on time, on budget and with zero Incidents."