Testimonials

All of us at Cougar are dedicated to providing you with superior customer service. It’s so important to us that we survey clients after every project — even the clients we have worked with for years — to ensure we are keeping to our high standards. Here are a few of the comments we’ve received over the past year:

“Really friendly approach.”

March 2021

“I was extremely pleased with how the project was delivered.”

March 2021

“Thanks for the great service support.”

February 2021

“Professionally delivered job.”

February 2021

“Good work, well managed after multiple stop-start stages spanning 2-3 years.”

February 2021

“Cougar never fail to impress. We welcome the ‘can do’ attitude and the collaborative, iterative, and flexible approach. Top marks to all the team.”

February 2021

“Apart from the work being well organised and executed, it was performed to all site regulations and processes and carried out in a professional, skilled manner.”

February 2021

“All of the Cougar employees involved with the project carried out their work in a very professional manner.”

February 2021

“Delivered as required and was very helpful.”

January 2021

“Mike was very professional and did a great job with the controls; the cfat was delivered excellently considering this was done remotely and I would recommend him going forward. Ed Brown was very responsive and always answered queries in a timely manner, he was very helpful during the issues we had with the project.”

January 2021

“I would just like to thank Buddy and the rest of the team for their help during commissioning. There were a few issues that popped up, but they were resolved quickly and successfully. This really helped us to meet the commissioning deadlines for our project.”

January 2021

“Andy did a great job on this one, very professional and in control of work at all times.”

January 2021

“Site software management and testing were all done to a very high level.”

January 2021

“Its been a pleasure working with Cougar, in particular with Alex Wilson. Alex has been very professional, flexible and was able to take on the many challenges on site with very little support.”

December 2020

“The remote working to enable us to commission our system was an extremely good idea, especially with COVID. Alan Ballard was extremely helpful as always and a great engineer to engage with. Thank you Alan. I look forward to working with Cougar again.”

November 2020

“The importance of individual engineers proving continuity with the customer is very useful in these smaller projects. Thank you.”

December 2020

“The project was interpreted with accuracy from the start. Communication by Cougar was good to all parties involved throughout the project. All snags dealt with and resolved promptly. System is now within its 28-day proving period with no issues raised to date as far as we are aware.”

November 2020

“Really enjoyed working with all the team. It was a pleasure and the support I received was second to none.”

November 2020

“Panels were on time, software worked well with minimal snags. CEs were well administered and no commercial issues arose. Scheduling of software engineer attendance at site got harder at end of project, but this was largely due to COVID.”

November 2020

“Pat Gains was very quick in organising an engineer to visit site the next day. He knew exactly what was required and sent Jim Allen who is very experienced and knowledgeable to complete the works. 10/10. Thanks.”

November 2020

“Dan Sinclair was great to work with; very communicative and proactive in resolving any issues.”

October 2020

“Very happy with the overall result and appreciate the effort made to accommodate changes to visit times, additional visits and navigating through the issues with global shortage of cables.”

October 2020

“Another great project well done Cougar.”

September 2020

“Adrian Cox performed exceptionally well. Many thanks!”

August 2020

“Cougar performed exceptionally well on this project and also facilitated a remote FAT amidst the COVID-19 pandemic. As always, a high quality service provided throughout the delivery of this project.”

August 2020

“Great service provided. Very happy with the changes. No issues with anything so far.”

August 2020

“Excellent work by your engineer, Mike Smith. Sinaut comms is a specialised area not widely used and needed the right approach and commitment to get to grips with how it all hung together and how best to implement the modifications required. Mike stuck to his task well and kept his head when problems arose.”

July 2020

“This test limited by COVID-19 restrictions. Onsite SAT will be more comprehensive as a result.”

June 2020

“Remote FAT test was conducted exceptionally well to ensure project demands and progress were achieved during restrictions due to Coronavirus. Mateusz and Scott were competent and professional as always.”

April 2020

“Very happy with the time taken with our process scientist to make the changes requested. “

April 2020